Rethink Corporate/Store team achievement models

  • "We cannot solve our problems with the same thinking we used when we created them." Albert Einstein

Create a unique and highly profitable team...

  • "You do not change things by fighting the existing reality. To change things, You must build a NEW MODEL that will make the existing model obsolete." Buckminster Fuller

by engaging everyone in a pro sports approach...

  • "Learn from the people, plan with the people, begin with what they have, build on what they know. Of the best leaders when the task is accomplished the people will remark we have done it ourselves." Lao-Tzu

focused on winning "The Sales/Service Game"

  • "Leadership is the art of getting someone else to do something you want done because he wants to do it." Dwight D. Eisenhower
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Joseph Michelli will love telling our unique story

BHAG: Win the "Specialty Coffee Hospitality Game"

  • The mission statement hanging on an all store walls is either seen by customers/associates daily or hidden under a product poster. It is the perfect Big Hairy Audacious Goal. When associates learn how to sell,(self, products, store, company), develop customer relationships that evolve into friendships, and earn a reputation for providing the "Worlds Ultimate Coffee Shop Experience" Tully's Coffee will be beloved once again as it finally goes from a decade of dirt, dust, and tacky specialty coffee ignorance to world famous by LEARNING how to execute everything the previous failed organizations believed they were doing daily in their stores.